CLIENT ASSISTANCE

WELCOME TO OLD CÉLINE

FOR ENQUIRIES OR ASSISTANCE DO NOT HESITATE TO CONTACT US. WE ARE AVAILABLE MONDAY TO FRIDAY FROM 9AM UNTIL 5PM

EMAIL US | WE STRIVE TO RESPOND TO ALL ENQUIRIES WITHIN 24H DURING BUSINESS DAYS


DELIVERY

TRACKING INFORMATION WILL BE AVAILABLE ONCE THE ORDER HAS BEEN SHIPPED

STANDARD SHIPPING | ORDERS ARRIVE WITHIN THREE - SIX BUSINESS DAYS

EXPRESS SHIPPING (USA ONLY) | ORDERS ARRIVE WITHIN TWO BUSINESS DAYS

INTERNATIONAL SHIPPING | ORDERS ARRIVE WITHIN FIVE TO TEN BUSINESS DAYS

ORDERS OVER $500 RECEIVE COMPLIMENTARY SHIPPING

COLLECTION ONE

AS OUR STUDIO TEAM HANDLES EACH PACKAGE CAREFULLY PRIOR TO SHIPPING, THERE MAY BE SOME DELAYS DUE TO THE VOLUME OF ORDERS WE HAVE RECEIVED. PLEASE BE PATIENT WITH ORDERS AND CONTACT OUR CLIENT ASSISTANCE TEAM FOR ENQUIRIES ABOUT SHIPPING AFTER YOU HAVE RECEIVED YOUR SHIPPING NOTIFICATION

RETURNS

AS EACH COLLECTION IS UNIQUE, EXCLUSIVE IN DETAIL AND ONLY AVAILABLE IN SPECIFIC QUANTITIES - ALL GARMENTS & ACCESSORIES ARE FINAL SALE

PAYMENT

WE ACCEPT ONLINE CARD PAYMENT WITH MASTERCARD, VISA AND AMERICAN EXPRESS

PAYMENT IS PROCESSED AT THE TIME OF PLACING YOUR ORDER. FUNDS WILL BE VERIFIED PRIOR TO CONFIRMING THE ORDER

CURRENCY USED FOR ALL ORDERS IS USD (UNITED STATES DOLLAR)

FOR APPLICABLE ORDERS | TAXES WILL BE CHARGED AT CHECKOUT AND CALCULATED BASED ON SHIPPING LOCATION

INTERNATIONAL ORDERS | WE ARE NOT RESPONSIBLE FOR ANY IMPORT DUTY TAXES RELATED TO ARRIVING INTO INTERNATIONAL COUNTRIES

SECURITY | FOR CARD PURCHASES WE WORK WITH AN AUTHORIZED PAYMENT AGENT THAT ASSISTS OLD CÉLINE INC TO CHECK DIRECTLY WITH OUR CLIENTS BANK TO CONFIRM THE CARD IS VALID FOR PURCHASES. OUR PAYMENT AGENT PROCESSES YOUR CARD DETAILS IN THE CORRECT WAY ACCORDING TO THE INTERNATIONAL SECURITY STANDARD PCI DSS, WHICH WAS DEVELOPED BY CARD COMPANIES VISA, MASTERCARD AND AMERICAN EXPRESS. THIS MEANS YOUR CARD DETAILS ARE PROCESSED WITH A HIGH LEVEL OF SECURITY. TO MAKE CARD PURCHASED WITH OLD CÉLINE INC AS SECURE AS POSSIBLE ALL INFORMATION IS SENT IN ENCRYPTED FORM USING SSL (SECURE SOCKETS LAYER). THIS MEANS THAT THE INFORMATION PASSED THROUGH A SECURE CONNECTION THAT YOUR CARD DETAILS CANNOT BE READ BY EXTERNAL PARTIES

GARMENT CARE

OLD CÉLINE USES ONLY THE BEST COTTONS, SOFTEST CASHMERES AND FINEST SILKS FOR YOU TO WEAR OVER AND OVER

THE CARE INSTRUCTIONS ON OUR GARMENTS’ LABELS WILL GIVE YOU ADVISE ON HOW TO BEST CARE FOR YOUR GARMENT, MAKING SURE THEY REMAIN IN GREAT CONDITION SEASON AFTER SEASON

CASHMERE | CASHMERE IS DRY CLEAN ONLY. WE STRONGLY SUGGEST TO NOT PLACE YOUR CASHMERE GARMENTS IN ANY MACHINE WASHER OR DRYER. THESE WILL DAMAGE THE FIBERS AND NOT MAINTAIN THE GARMENTS NATURAL BEAUTY

WOOL | WOOL DOES NOT NEED WASHING AS OFTEN AS OTHER FIBERS MIGHT, IN FACT, THEY WILL LAST A LOST LONGER BETWEEN WASHES IF YOU DON’T. WOOLS CAN BE AIRED OUT, OR SPOT CLEANED. WOOL CAN ALSO BE BRUSHED WHICH HELPS PREVENT PILING OF THE FIBERS. WHEN WASHING WOOL, ENSURE THE GARMENT IS LEFT FLAT TO DRY TO ENSURE THE GARMENTS RETAIN THEIR SHAPE

COTTON | COTTON CAN BE HAND WASHED HOWEVER TO KEEP THE SHAPE AND LONGEVITY OF THE GARMENT, DRY CLEANING IS RECOMMENDED. IF WASHING BY HANDS, RE-SHAPE GARMENT AFTER WASHING TO RETAIN IT’S SHAPE

CORPORATE INFORMATION

OLD CÉLINE IS A REGISTERED BUSINESS UNDER THE OLD CÉLINE INC GROUP OF COMPANIES IN CANADA